Delivery & Returns

Delivery

We use DPD delivery for all UK mainland deliveries, which is free of charge on orders over £15. All orders are shipped for next day delivery if ordered before 12pm Monday-Friday. For any orders placed after 12pm on Thursday or Friday, please expect your order to be delivered to you within 3-5 working days.

On the day of delivery, you will receive an email from DPD confirming your one-hour time slot, please keep an eye on your junk folder as it can sometimes end up there.

Unfortunately, we cannot ship to Northern Ireland or Ireland, Isle of Man, Highlands and The Channel Islands.

COVID-19 delays 

Our delivery partners are seeing an increase in demand and operational complexity due to Covid-19. Team Berczy are working hard behind the scenes to deliver all orders, but if your order is delayed please reach out to us here.

Returns

To be eligible for a return, your drinks must be unopened, in the same condition you received them and in the original packaging. Our returns policy lasts up to 30 days, after that we can’t offer you a refund or exchange. Delivery costs are to be paid for by the customer.

Returns should be made to: Fagan & Whalley Ltd, Burnley Bridge Business Park, Magnesium Way, Hapton, Lancashire, BB12 7BF.

Refunds 

Once your return is received and inspected, we will notify you via email that we have received it. If your refund is approved, your original method of payment will be credited within 5-6 working days.

Exchanges

If your product has arrived damaged, please contact us first here with images of your product so we can sort out an exchange for you. 

Shipping

You are responsible for paying your shipping costs, which are non-refundable. If you are shipping an item over £75, we recommend a trackable shipping service.