Delivery & Returns
At Berczy we use DPD Express next working day delivery for all UK mainland deliveries, which is included in your order. The cut-off for next working day delivery is 1pm. For any orders placed after 1pm, please expect your order to be delivered to you within 1-2 working days. On the day of delivery, you will receive an email from DPD confirming your one-hour time slot. (Please keep an eye on your junk folder too).
For Ireland, Northern Ireland, Isle of Man, Highlands and The Channel Islands delivery, please expect our DPD two-day service. The delivery cost varies by location and is calculated at checkout.
Our delivery partners are seeing an increase in demand and operational complexity due to Covid-19. Team Berczy are working hard behind the scenes to deliver all orders, but if your order is delayed please reach out to us here.
To be eligible for a return, your drinks must be unopened, in the same condition you received them and in the original packaging. Our returns policy lasts up to 30 days, after that we can’t offer you a refund or exchange. Returns should be made to: Fagan & Whalley Ltd, Burnley Bridge Business Park, Magnesium Way, Hapton, Lancashire, BB12 7BF.
Once your return is received and inspected, we will notify you via email that we have received it. If your refund is approved, your original method of payment will be credited within 5-6 working days.
If your product has arrived damaged, please contact us first at firstname.lastname@example.org with images of your product so we can sort out an exchange for you.
You are responsible for paying your shipping costs, which are non-refundable. If you are shipping an item over £75, we recommend a trackable shipping service.